Driving Operational Excellence: Elevating Member Experience at Camaraderie Clubs
Driven by a passion for golf, I had the opportunity to partner with Camaraderie Clubs, working alongside club ownership and general managers as a project lead across 2 private golf clubs in Southern California, supporting operations in Huntington Beach and Camarillo. My role spanned day-to-day operations, capital projects, and revenue-driving initiatives, coordinating across club leadership, vendors, and city stakeholders to deliver durable operational improvements.
The work required balancing member experience, regulatory compliance, financial stewardship, and operational urgency across multiple concurrent initiatives.
Highlights
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Led cross-functional operational initiatives to improve member experience, regulatory compliance, and day-to-day club performance, managing complex vendor, city, and stakeholder coordination across two private golf clubs.
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Led end-to-end planning, design, and execution of a pro shop renovation, streamlining timelines, directing vendors, and delivering a cohesive retail environment that improved flow, merchandising, and member experience.
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Owned pro shop merchandising, inventory strategy, and sales performance, managing buying, vendor onboarding & relationships, and in-store presentation to drive sell-through, reduce risk, and support sustainable retail revenue.
Member Experience & club Operations
SKILLS & Subject Matter
Club Operations • Member Experience Management
Vendor Management • Survey Design • Process Improvement
overview
I led and supported a wide range of operational initiatives critical to the membership experience, compliance, and efficiency of club operations. Many of these efforts involved ambiguity, urgency, or regulatory complexity, requiring hands-on investigation and coordination across internal teams, vendors, and municipal agencies.
My work included:
Conducting a full security system audit and physical mapping of existing infrastructure to identify gaps, redundancies, and improvement opportunities
Leading a comprehensive audit and overhaul of club rules and regulations to improve clarity, consistency, and enforceability for members and staff
Designing and administering member surveys, then synthesizing results into actionable insights to inform operational and experience improvements
Investigating city noise ordinances and Conditional Use Permits (CUPs) impacting course maintenance operations, including in-person research at city hall and analysis of comparable city-owned golf course permits to successfully advocate for revised operating allowances
Managing the renewal and replacement process for the club’s golf cart fleet, coordinating across multiple vendors to evaluate pricing, service models, and long-term value
Negotiating and enforcing a floor warranty between two vendors, resulting in the replacement of over $50,000 in defective materials
Managing an urgent fire panel replacement project to maintain compliance and ensure uninterrupted club operations
Sourcing and coordinating vendors to develop proposals for a major event lawn renovation project, supporting future member events and revenue opportunities
Pro Shop Renovation & Remodel
SKILLS & Subject Matter
Retail Space Design • Construction MANAGEMENT
Interior Design • Capital Project Management • VENDOR MANAGEMENT
overview
In parallel with operational initiatives, I played a key role in planning and executing a pro shop renovation for Spanish Hills Club aimed at improving merchandising flow, aesthetics, and overall member experience.
My work included:
Streamlining renovation planning and execution by coordinating timelines, vendors, and operational constraints to minimize disruption to members
Leading the end-to-end design and layout of the pro shop, including selection of surfaces, furniture, fixtures, and décor, and optimizing traffic flow to improve visibility and sales performance
Designing and specifying custom carpentry builds including a check-in podium, shelving displays, and wall wainscoting to enhance functionality, merchandising, and overall aesthetic
Delivering a renovated space that aligned with brand standards, member expectations, and day-to-day operational realities
Merchandising, Inventory & Sales Management
SKILLS & Subject Matter
Retail Merchandising • Buying & Assortment Planning
Sales Performance Analysis • Sell-Through Optimization
overview
I owned significant responsibility for pro shop merchandising, inventory planning, and sales performance, bridging strategy and execution to drive retail revenue while maintaining disciplined inventory control.
My work included:
Managing pro shop inventory buying, assortment planning, planogram design, and vendor relationships across apparel, accessories, and hard goods
Analyzing sales performance and inventory turnover to inform purchasing decisions and reduce overstock risk
Leading in-store merchandising strategy to improve product visibility, storytelling, and sell-through
Supporting pricing, promotions, and seasonal refreshes to align inventory with member demand and club events
Across both clubs, this work strengthened operational resilience, reduced risk exposure, improved member experience, and supported sustainable revenue growth. By taking a hands-on, cross-functional approach to operations, capital projects, and retail management, I helped modernize club infrastructure, improve internal processes, and elevate the overall quality of the club experience for members and staff alike.